Purpose

TasCollege is committed to providing a fair, inclusive, and equitable learning and working environment for all students and staff. This policy ensures that all individuals, regardless of age, gender, sexual orientation, ethnicity, religion, marital status, disability, or political beliefs, have access to opportunities in education and employment. TasCollege strives to eliminate discrimination, harassment, and bullying, fostering an environment where everyone can participate freely and fully in their learning or work.

Scope

This policy applies to:

• All current and prospective students across all delivery modes and locations.
• All staff members and contractors of TasCollege.

Policy Principles

Fair and Transparent Recruitment and Enrolment

• TasCollege ensures open, fair, and transparent recruitment and enrolment processes that comply with equal opportunity laws.
• Admission decisions are based solely on merit, course entry requirements, and eligibility criteria.

Reasonable Adjustments

• Reasonable adjustments will be made to accommodate the needs of students and staff with disabilities, learning difficulties, or other special requirements.
• Adjustments will be designed to enable participation without compromising academic standards or workplace safety.

Cultural Inclusion and Support

• TasCollege promotes inclusivity for individuals from diverse cultural and linguistic backgrounds, including Aboriginal and Torres Strait Islander peoples.
• Respect for cultural differences will be upheld in all training, teaching, and workplace practices.

Inclusive Training and Assessment

• Training materials, resources, and assessment methods are designed to be inclusive and free from discriminatory language or content.
• Flexibility in assessment approaches will ensure all students can demonstrate competency effectively.

Safe Learning and Working Environment

• TasCollege is committed to maintaining a safe environment free from bullying, harassment, vilification, and discrimination.
• Any reports of breaches will be handled promptly through fair and transparent procedures.
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Roles and Responsibilities

TasCollege Staff Responsibilities

• All staff must ensure their actions and decisions uphold access, equity, and diversity principles.
• Staff must actively prevent and address any form of discrimination, harassment, or bullying.

TasCollege Student Responsibilities

• Students must treat others with respect and uphold the values of inclusivity and fairness.
• Students are encouraged to disclose any needs for additional support during enrolment or at any time during their course.

TasCollege Leadership Team Responsibilities

• Managers and course coordinators are responsible for implementing access and equity measures and monitoring their effectiveness.
• Regular reviews of policies, facilities, and services will be conducted to ensure continued compliance and improvement.
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Procedures

Recruitment, Admission, and Enrolment

• Entry criteria for all courses will be clearly communicated to applicants.
• Applicants with disabilities or learning needs will be provided with tailored advice and support during enrolment.

Support Services

• Students requiring additional support will be offered appropriate resources such as academic tutoring, alternative assessment methods, or referral to external agencies.
• Staff will receive training on how to support diverse learners effectively.

Reasonable Adjustments

Reasonable adjustments may include:

• • • Extended time for assessments.
    • Assistive technology or adaptive equipment.
    • Modified learning materials (e.g., large print or different formats).

Facilities Accessibility

All TasCollege campuses will comply with accessibility standards. Regular reviews of facilities will ensure access for individuals with mobility impairments.

Ongoing Policy Review

TasCollege will review its policies every 3 years to ensure compliance with changes in legislation and feedback from staff and students.

Grievances and Appeals

TasCollege provides a fair, transparent process for students or staff to raise concerns regarding discrimination, harassment, or barriers to access and equity. Complaints will be addressed in line with the Complaints and Appeals Handling Policy and Procedure.

Continuous Improvement

TasCollege is committed to embedding access, equity, and diversity into all aspects of its operations. Feedback mechanisms will be provided for staff and students to contribute to policy improvements. Refer to Continuous Improvement Policy.

Definitions

• Access: Ensuring individuals have the resources and opportunities to participate fully in education and work.
• Equity: Providing fairness and justice by addressing barriers to participation.
• Diversity: Recognizing, respecting, and valuing individual differences and backgrounds.

Responsibility

The CEO has the overall responsibility to implement this policy

The management team provide support to this policy.

Associated documents

• International Student Enrolment Form
• Student Support and Welfare Services Policy
• Continuous Improvement Policy
• Complaints and Appeals Handling Policy and Procedure
• Feedback Form
• General Request Form
• Student Handbook
• Staff Handbook

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Next Review Date: November 2027

Introduction 

Australia is committed to ensuring the highest standard of service and care is delivered across its international education and training sector and has a comprehensive international education and training quality framework to support this aim.

The Agent Code of Ethics (ACE) is a critical component of this framework and provides a guide to the expected professional behaviour of individual agents and agencies working with Australian international students, parents, providers, and fellow agents across the sector.

The ACE builds on the London Statement’s ethical framework and provides a set of Australian-specific ‘Standards’ for Australia’s education agents. The ACE also aims to support Australia’s education and training providers to meet their obligations under the National Code. 

Purpose 

The Agent Code of Ethics aims to: 

• Outline the principles and expectations of fair and ethical conduct of Australia’s offshore and onshore education agents
• Foster best practices among education agents to assist them to provide quality services to potential and existing international students and partner providers
• Provide assurances on the quality and standard of services provided by education agents recruiting into Australia
• Build on Australia’s globally recognised international education and training quality systems to further enhance the reputation of Australia’s education system.

Australian International Education and Training 

Australia’s international education and training provides a holistic approach across the sector to ensure the highest quality outcomes for everyone. Agent quality is one component of a comprehensive and integrated quality system. 

Education Agent Code of Ethics 

Australia’s Education Agent Code of Ethics is based on three core elements of: 

1. The London Statement’s Ethical Framework
2. The London Statement’s Principles
3. Australia’s Education Agent Standards

a. Ethical Framework

The Australian education and training sector expects education agents to adhere to seven ethical principles, as outlined in the London Statement, that is supported by an underlying ethical framework of: 

• Integrity – being straightforward and honest in all professional and business dealings.
• Objectivity – not allowing professional judgment to be compromised by bias or conflict of interest.
• Professional competence and due care –  maintaining professional knowledge and professional service and acting diligently.
• Transparency – declaring conflicts of interest to all clients, especially when service fees are charged to both the education provider and the prospective student.
• Confidentiality – respecting and preserving the confidentiality of personal information acquired and not releasing such information to third parties without proper authority.
• Professional behaviour – acting in accordance with relevant laws and regulations and dealing with clients competently, diligently, and fairly; and
• Professionalism and purpose – acting in a manner that will serve the interests of clients and the wider society even at the expense of self-interest; recognising that dedication to these principles is how the profession can earn the trust and confidence of stakeholder groups (individual clients, the public, business, and government).

b. Principles

The London Statement Principles promote best practices among education agents and consultant professions that support international students. The Statement of Principles is a unifying set of understandings for the recruitment of students in international education that serve to promote best practice among education agents and consultants. The seven principles are: 

Principle 1: Agents and consultants practice responsible business ethics 

• Avoiding conflicts of interest
• Observing appropriate levels of confidentiality and transparency
• Acting professionally, honestly, and responsibly
• Refraining from being party to any attempt by students or others to engage in fraudulent visa applications
• always Acting in the best interests of the student
• Declaring conflicts of interest
• Being transparent in fees to be paid by students and commissions paid by providers
• Providing clear avenues for handling complaints and resolving disputes
• Complying with relevant laws and regulations.

Principle 2: Agents and consultants provide current, accurate and honest information in an ethical manner 

• Providing realistic and appropriate information that is tailored to the individual student’s circumstances, particularly in relation to language skills, capacity to pay and level of study
• Specifying the rights and responsibilities of the student in the country of destination
• Refraining from claiming a direct government endorsement or privileged relationship with a public official or member of the government where one does not exist, including for example the misuse of national brand logos
• Providing a registration number or other identifier on advertising material
• Using institutions’ officially approved material in promoting providers with whom agents have an agreement.

Principle 3: Agents and consultants develop transparent business relationships with students and providers using written agreements      

• Signed by the student and the agent
• Signed by the provider and the agent
• Include information on the arrangements put in place by agents and consultants on behalf of the student, such as itemised payment schedules of fees and services, and refund and transfer policies
• Provide details on the information provided under Principles 1 and 2, as a means of guiding agents and consultants to give appropriate information to students so that both students and agents understand what has been agreed to maintain student confidentiality
• Are archived in an appropriate manner so that the agreements can be made available to the student or appropriate authority within a reasonable timeframe.

Principle 4: Agents and consultants protect the interests of minors 

• Ensuring that the prospective student has adequate representation and support from a guardian and/or legal counsel during meetings with the agent or consultant and that this is recorded as informed consent before any money changes hands
• Ensuring that the client has the legal capacity to enter any commitment
• Acting not only in accordance with relevant laws and regulations but competently, diligently, and as befits dealings with minors.

Principle 5: Agents and consultants provide current and up-to-date information that enables international students to make informed choices when selecting which agent or consultant to employ 

• Providing information to students about the accreditations the agents have met, the training they have undertaken, the memberships they hold to professional associations or processes undertaken to become registered and accredited education agents and consultants
• Providing information about themselves that support comparison of qualifications and experience.

Principle 6: Agents and consultants act professionally 

• Participating in training courses and professional development wherever possible
• Becoming members of professional associations and networks that promote and support best practices in the recruitment of international students.

Principle 7: Agents and consultants work with destination countries and providers to raise ethical standards and best practice 

• Sharing information on best practices in the recruitment of international students by education agents and consultants.

c. Standards

To ensure alignment and equity, Australia’s Standards for international education agents mirror the requirements for education and training providers as outlined in the ESOS Act and National Code. The ACE provides a guide to the expected professional behaviour of individual agents and agencies working with Australian international students, parents, providers, and fellow agents across the sector. These Standards will be reviewed and updated to ensure continued relevance to the sector. The standards are:

Australia’s International Education Agent Code of Ethics – Overview 

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Next Review Date: December 2027

Purpose and Legislative Background

TasCollege is committed to ensuring compliance with legislative requirements for overseas students, who must be enrolled in a full-time registered course. For VET courses, this means at least 20 scheduled course contact hours per week, unless otherwise specified by ASQA. Students are expected to progress through their courses to complete them within the prescribed duration.
The National Code of Practice for Providers of Education and Training to Overseas Students 2018 defines course progress as advancing towards completion, whether through academic merit or skill-based competencies. For VET courses, this involves training and assessment to achieve workplace-standard skills and knowledge.

This policy outlines TasCollege’s approach to attendance monitoring to support compliance with legislative requirements and to ensure student success.

Scope

This policy applies to all current students enrolled at TasCollege.

Policy

Attendance Expectations

1. Students are expected to attend all classes to support optimal learning outcomes.
2. Students must maintain a minimum of 80% attendance in course contact hours unless valid, documented reasons for absences exist.
3. Failure to maintain 80% attendance may result in Attendance Warning Meeting to be schedule with the Academic Manager.
4. Failure to maintain 70% attendance may result in reporting to the Department of Education and the Department of Home Affairs (DHA).
5. Attendance is critical to academic progress and maintaining status as a genuine student.

Reporting Absences

1. Students must inform the college in advance of any absence by email or phone.
2. Unreported absences will result in follow-up contact and counselling by TasCollege staff.

Compliance Requirements

1. Maintaining satisfactory attendance is a student visa condition.
2. Non-attendance may lead to cancellation of the student visa following reporting via PRISMS.

Monitoring and Intervention

1. Students absent for more than two weeks without approval will be contacted by TasCollege staff for counselling.
2. TasCollege Trainers will monitor attendance weekly and contact students absent from class.
3. TasCollege Academic Support staff will monitor attendance monthly to initiate intervention for students at risk of falling below 80%.

Documentation

1. All communications regarding attendance, including phone calls, emails, and notices, will be recorded in the student’s file and aXcelerate.

Procedure

Recording Attendance

1. Trainers and assessors record attendance twice daily for morning and afternoon sessions on aXcelerate.
2. Absences exceeding two consecutive weeks without approval will be treated as ‘Student at Risk’.

Follow-Up on Absences

1. The Academic Support Officer will:
   • Attempt to contact the student.
   • Email the student to inform of:
     • The required attendance of 20 course contact hours per week.
     • Provide counseling on the importance of attendance and visa requirements.

2. If contact remains unsuccessful, the matter will escalate to the Academic Manager, who may notify relevant authorities (e.g., police, DHA, or next of kin).

Attendance Monitoring

1. Attendance is reviewed every month using recorded data on aXcelerate:
   • Absent from class: Trainer notifies student on the day.
   • Below 80% Attendance (Warning 1): The student is notified and advised to meet with the Student Support Officer.
   • Below 70% Attendance (Intention to Report).

Reporting via PRISMS

1. If attendance falls below 70%, or students fail to resolve issues through appeals, TasCollege will report non-compliance to DE/DHA.
2. Students who cease attendance, fail to return from leave, or cannot be contacted will be reported within 14 days under Section 19(1) of the ESOS Act.

Exemptions for Compassionate or Compelling Circumstances

1. Reporting may be waived if students provide:
   • Evidence of valid reasons (e.g., illness with medical certificates).
   • Attendance above 70% of course contact hours.
   • Satisfactory academic progress.
2. The Academic Manager will assess cases for temporary suspension of studies, extension of course, schedule additional classes, individual training plan, etc. if required.

Management Action and Responsibilities

1. Trainers and Assessors
   • Record daily attendance, upload on aXcelerate and report absences daily to students.
2. Academic Support Team
   • Monitor attendance and initiate early intervention.
   • Maintain accurate records of communications and actions in aXcelerate.
3. Academic Manager Approval
   • The Academic Manager has overall responsibility for the implementation and accountability of this policy.

Associated Documents

• Student at Risk Register
• Attendance Notice template
  • Attendance Warning
• Absent from class – trainer template
• 1^st warning template:
  • Student Attendance at ‘Risk’ – Attendance Warning Letter
• Notice of Intention to Cancel Enrolment – Low Attendance
• Student Handbook
• Student Intervention Register
• Student Intervention Plan

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Next Review Date: December 2027

Purpose & Legislative Background

TasCollege is committed to ensuring overseas students maintain satisfactory course progress as a condition of their student visa, in compliance with Standard 8 of the National Code of Practice for Providers of Education and Training to Overseas Students 2018.

Under this standard, TasCollege acknowledges its responsibilities to:

• Monitor students’ course progress and attendance (where applicable).
• Identify and support students at risk of failing to meet requirements.
• Limit enrolment extensions to approved circumstances, advising students on visa implications.
• Comply with online learning regulations specific to the sector.

This policy outlines TasCollege’s measures to ensure compliance with the above. All enrolled or prospective students are informed of these requirements before course commencement through the policy section on TasCollege’s website.

Additionally, TasCollege ensures that course durations align with the Confirmation of Enrolment (CoE) and do not exceed the expected study duration as per the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS).

Scope

This policy applies to all students enrolled at TasCollege.

Policy

A standard study period is defined as one term (10 weeks) in the intake schedule.

– Monitoring & Assessing Course Progress
TasCollege assesses student progress for each unit of competency and cumulatively at the end of each term.

• Satisfactory Progress: Students must achieve competency in at least 50% of their enrolled units for each term.
• Review Process: Trainers and administrative staff monitor academic progress continuously. The Academic Manager is responsible for overseeing the progress of students identified as “at risk.”

– Identifying Students at Risk

TasCollege identifies students as “at risk” using indicators such as:

• Low-class participation and engagement.
• Attendance records.
• Late or incomplete assessments.
• High resubmission rates or frequent extension requests.
• Feedback from trainers.
• English language difficulties or repeated “Not Competent” outcomes.

If a student is identified as “at risk,” trainers and/or student support staff will notify the Academic Manager for intervention.

– Intervention Strategy

Steps for Supporting At-Risk Students:

First Warning Letter:

1. • Issued at the end of the first term if progress is below 50%.
   • Student must meet with the Academic Manager/Course Coordinator to discuss intervention strategies, which may include:
     • Additional classes or workshops.
     • One-on-one sessions with trainers.
     • Study groups or peer mentoring.
     • Referrals to Student Support Services for personal or academic concerns.

Second Warning Letter:

1. • Issued if the student continues to show unsatisfactory progress at the end of the  second term.

Notice of Intention to Cancel Enrolment:

1. • Issued if progress remains unsatisfactory for a third consecutive term, and the student fails to meet intervention plan requirements or attend intervention meetings.
   • Issued if student fails to attend the scheduled intervention meeting.

Intervention Timelines

• Interventions commence within the first two weeks of the following term.
• Students, trainers, or academic support team can request early intervention during the current term.

Unsatisfactory Course Progress

A student is considered to have made unsatisfactory course progress if:

• They fail to achieve competency in at least 50% of the scheduled units for two consecutive terms.

If a student fails to meet progress requirements despite interventions:

1. Notification & Appeals: The student will be issued a Notice of Intention to Cancel Enrolment. Students have 20 working days to appeal via internal or external processes.
2. Cancellation and reporting to the Department of Education and the Department of Home Affairs (DHA) will occur only if:
   • Appeals are not accessed or upheld.
   • The student withdraws from appeals in writing

Appeals

Students may appeal decisions on the following grounds:

• Errors in assessment results or progress calculations.
• Compassionate or compelling circumstances.
• Failure to implement an agreed intervention strategy.

Responsibilities

Management & Recordkeeping

• Student Intervention Register is maintained by Academic Support Officer.
• Regular reviews of intervention plans ensure students remain on track.
• All documentation, including warning letters, intervention plans, and cancellation notices, will be securely maintained in student file.

Responsibilities

Academic Manager is responsible for the implementation of this policy.

Academic Support, Course Coordinator and Trainers provide Support.

Associated documents

• Attendance Policy & Procedure Academic
• Course Progress Policy
• Student Discussion Form
• Academic Intervention Register
• Warning email template
  1. Unsatisfactory Course Progress: 1st Warning
  2. Unsatisfactory Course Progress: 2nd Warning
  3. Letter of Intention to Cancel Enrolment: Unsatisfactory Course Progress

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Next Review Date: December 2027

Purpose and Legislative Background

In alignment with Standard 6 of the National Code of Practice for Providers of Education and Training to Overseas Students 2018, TasCollege ensures a safe, supportive, and responsive environment for its students and staff. This policy outlines procedures for managing critical incidents that may impact individuals within TasCollege or the broader community, with special consideration for overseas students who lack local support networks.

This policy also addresses compassionate and compelling circumstances under Standards 8 and 9 of the National Code, ensuring clarity on processes in situations beyond a student’s control that affect their well-being or academic progress.

Scope

This policy applies to all TasCollege students, staff, contractors, and visitors.

Policy

A critical incident, as defined under Standard 6, is a traumatic event or threat causing extreme stress, fear, or injury.

Examples of critical incidents include:

• Fire, explosion, or chemical hazard.
• Witnessing or involvement in a serious accident or act of violence.
• Serious illness, injury, or death of a student or staff member.
• Missing student.
• Severe verbal or psychological aggression.
• Natural disasters (e.g., earthquakes, floods).
• Social issues (e.g., sexual assault, drug or alcohol abuse).

Immediate Response:

TasCollege staff will use the below process as the first response to a critical incident

• Contact emergency services via 000 (or 112 for mobile phones).
• Notify the appropriate authorities if Australian law is breached.
• Activate the critical incident process as soon as an incident is identified.

Procedure for Handling a Critical Incident

Initial Steps:

1. Initial Response:

1. • The Designated Officer (TasCollege staff member witnessing or informed of the incident) assesses the situation and identifies risks to safety.

2. Emergency Contact:

1. • If the situation involves immediate danger, contact emergency services (000) for police, fire, or ambulance support.

3. Mitigating Harm:

1. • If safe, take measures to minimise further injury or damage.

4. Incident Control:

1. • Notify the CEO or the most senior available staff member to assume control and coordinate the response.

Critical Incident Team (CIT):

1. Formation and Termination:

1. • The CEO or senior staff will establish a CIT to manage the incident.
   • The CIT Team will terminate post-completion of evaluation of the incident.

2. Incident Report:

1. • Prepare a Critical Incident Form detailing the event, location, affected individuals, and required actions.

3. Response Plan:

1. • The CIT assigns tasks, communicates with stakeholders (students, families, emergency services), and implements the response plan. The response plan is documented using the Critical Incident Action Plan.

4. Counselling and Support:

1. • Arrange professional counselling for affected individuals.

5. Debriefing:

1. • Conduct a debrief session within 24–48 hours to evaluate the response and make recommendations for improvement.

6. Final Report:
   • Compile a final report documenting the incident, actions taken, and recommendations for future incidents. Record the process in the Critical Incident Registe

Ongoing Support

• Provide ongoing assistance to those affected by the incident, including referrals to counselling services.
• Facilitate culturally appropriate responses and liaise with embassies or consulates if necessary.
• Ensure the privacy of individuals involved, in compliance with the Privacy Act 1988.
• Issue statements to staff and students as needed.

Dissemination

• This policy is accessible via the TasCollege website.
• Emergency evacuation drills will be conducted for all students from time to time by the building manager.
• Policy reviews will be part of TasCollege’s continuous improvement cycle.

Responsibility

Campus Manager is responsible for ensuring the implementation of the policy.

All staffs of TasCollege provide operational support for managing incidents and ensuring compliance with procedures.

CEO is responsible to approve communication and manage media inquiries.

Associated Documents

• Critical Incident Form
• Critical Incident Action Plan
• Critical Incident Register
• Student Support & Welfare Services Policy

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Next Review Date: December 2027

Purpose & Legislative Background

In accordance with Standard 9 of the National Code of Practice for Providers of Education and Training to Overseas Students 2018, enrolment at TasCollege may be deferred, suspended, or cancelled under specific circumstances initiated either by the student or by TasCollege.
Students have the right to appeal any decision made by TasCollege to defer, suspend, or cancel their enrolment. It is important to note that such changes to enrolment status may affect a student’s visa conditions in Australia.

Scope

This policy applies to:

• Current and prospective students of TasCollege.
• Third parties, including education agents associated with TasCollege.

Policy

Student-Initiated Deferment or Suspension:

1. Eligibility for Application
   Students may apply for deferment or suspension of their studies only under compassionate or compelling circumstances or non-visa grant which are defined as situations beyond the student’s control that impact their course progress or wellbeing.
2. Application for Deferral Prior to Course Commencement

1. • Requests for deferral must be submitted in writing to the Student Support Officer using the Student Request Form.
   • Upon approval, the student will receive an updated Letter of Offer and Confirmation of Enrolment (CoE).

3. Processing of Applications

1. • All applications for deferment or suspension will be assessed within 10 working days of submission.
   • Decisions will be communicated to the student in writing.
   • TasCollege reserves the right to approve or deny requests for deferment or suspension, with all relevant documentation retained on the student’s file.

4. Duration of Suspension

1. • The maximum allowable suspension period is cumulative six (6) months.
   • Students may need to apply for a new student visa to continue their studies after a suspension.

5. Examples of Compassionate or Compelling Circumstances
   Circumstances may include but are not limited to:

1. • Serious illness or injury, supported by a medical certificate.
   • Bereavement of immediate family members (e.g., parents or grandparents), supported by a death certificate where possible.
   • Major political upheaval or natural disaster in the student’s home country, requiring emergency travel.
   • Traumatic experiences, such as involvement in or witnessing a serious accident or crime, supported by police or psychologist reports.
   • TasCollege being unable to offer a prerequisite unit or delayed visa issuance.

TasCollege-Initiated Deferral, Suspension, or Cancellation:

1. Deferral of Studies
   
   • TasCollege may initiate deferral when the course start date has passed and the student visa is not granted.
   • TasCollege may also defer a student when students arrive late (visa granted and course start date has passed by more than 2 weeks).
   • TasCollege will give a deferral notice via Provider Registration and International Student Management System (PRISMS) and provide student with a new CoE.
   • Deferring to future course intakes and subsequently applying for a withdrawal and a refund will not result in a full refund. In calculating the refund of fees, the original course start date (not the deferred course start date) is taken into consideration. Students will pay the remaining tuition fee for the term. e.g. If the student hasn’t fully paid for the term initially. Materials fee after course commencement will not be refunded.
2. Suspension of Studies

1. • TasCollege may suspend a student’s enrolment due to misconduct as outlined in the Student Code of Conduct.
   • Attendance will not be recorded during the suspension period.
   • Suspensions will be recorded on the PRISMS.

3. Cancellation of Enrolment
   Reasons for cancellation may include:

1. • Misconduct under the Student Code of Conduct.
   • Failure to maintain a valid student visa.
   • Non-payment of course tuition fees and other fees.
   • Lack of genuine engagement with studies (e.g., poor attendance or failure to progress).

Before initiating cancellation, TasCollege will:

1. • Notify the student in writing of the intention to cancel.
   • Allow the student 20 working days to access the complaints and appeals process as per the Complaints and Appeals Handling Policy and Procedure.

4. Extenuating Circumstances
   TasCollege may cancel a student’s enrolment immediately if there are extenuating circumstances related to the student’s welfare or the safety of others, including but not limited to:

1. • Criminal behaviour or investigations.
   • Threatening or harmful behaviour.
   • Serious medical or psychological issues affecting the student or others.
   • If the student cannot be located.

PRISMS Notification:

1. • Notification of suspension or cancellation will occur only after the internal appeals process is completed, except in cases involving extenuating circumstances.

5. Student Obligations
   If a CoE is cancelled, the student must contact the Department of Home Affairs (DHA) within 28 days to confirm their plans, such as enrolling in another course, returning home, or pursuing an external appeal.

Any fees and refunds applicable will be processed in accordance to Fee Policy and Refund Policy & Procedure.

Responsibilities

• Campus Manager and Compliance Officer: Overall responsibility for the implementation of the policy implementation and compliance.
• Academic Manager and/or Course Coordinator: Provide support and ensure adherence to the policy.
• Student Support Officer: Handle applications for deferral or suspension and communicate outcomes to students.

Record-Keeping & Documentation

TasCollege will keep all decisions, communications, and supporting evidence on the student’s file as part of TasCollege’s compliance and record-keeping requirements.

Requests are maintained in the Student Requests – Student Service Register and any documents relating to student requests are maintained on aXcelerate as per TasCollege Documents & Records Management Policy.

Associated Documents

• Student Requests – Student Service Register
• Documents & Records Management Policy
• Fee Policy
• Refund Policy & Procedure
• Deferment and Withdrawal Form
• Complaints and Appeals Handling Policy and Procedure
• Course Progress Monitoring Policy & Procedure
• Attendance Policy & Procedure
• Student Code of Conduct

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Next Review Date: December 2027

Purpose & Legislative Background

TasCollege is committed to providing a safe, supportive, collaborative, and positive learning environment to all TasCollege’s students.

This Code sets out TasCollege’s expectations of students concerning their academic and personal conduct and outlines TasCollege’s responsibilities to students.

Clause 5.2 (e) of Standards and Standard 3 of the National Code of Practice complies with this policy.

Scope

This code applies to all the students of TasCollege enrolled with TasCollege in Australia or students representing TasCollege in any event or activity in Australia. This code does not replace, but supports, legislation, relevant professional bodies’ codes of conduct or awards and policies.

The Code

Compliance with all TasCollege policies, procedures, and quality initiatives

All students are required to observe and comply with all college policies, procedures, guidelines, directives, and quality initiatives during their enrolment at TasCollege.

Students’ rights:

TasCollege students have the right to:

• Be treated fairly and with respect by all students and staff.
• Learn in a supportive environment that is free from harassment, discrimination, and victimisation.
• Learn in a healthy and safe environment where the risks to personal health and safety are minimised.
• Have their details and records kept private and secure according to our Privacy Policy
• Access the information TasCollege holds about them.
• Have their complaints and appeals dealt with fairly, promptly, confidentially and without retribution.
• Make appeals about procedural and assessment decisions.
• Receive training, assessment and support services that meet their individual needs.
• Be given clear and accurate information about their course, training and assessment arrangements and their progress.
• Access the support they need to effectively participate in their training program.
• Provide feedback to TasCollege on the client services, training, assessment, and support services they receive.
• Be informed of any changes to agreed services, and how it affects them as soon as practicable.

Student Obligations

TasCollege expects its students to:

• Treat all people with fairness and respect and do not do anything that could offend, embarrass, or threaten others.
• Not harass, victimise, discriminate against, or disrupt others.
• Treat all others and their property with respect.
• Respect the opinions and backgrounds of others.
• Follow all safety policies and procedures as directed by staff.
• Report any perceived safety risks as they become known.
• Not bring into any premises being used for training purposes, any articles or items that may threaten the safety of self or others.
• Notify us if any of their personal or contact details change.
• Provide relevant and accurate information to TasCollege promptly.
• Approach their course with due personal commitment and integrity.
• Complete all assessment tasks, learning activities and assignments honestly and without plagiarism or infringing on copyright laws.
• Hand in all assessment tasks, assignments, and other evidence of their work with a completed and signed cover sheet.
• Make regular contact with their Trainer/Assessor.
• Prepare appropriately for all assessment tasks, visits, and training sessions.
• Notify TasCollege if any difficulties arise as part of their involvement in the program.
• Notify TasCollege if they are unable to attend a training session for any reason at least 12 hours prior to the commencement of the activity.
• Make payments for their training within agreed time frames, where relevant.

Unacceptable Student Behaviour:

Unacceptable behaviour may include but is not limited to:

• Endangering the safety of self or others
• Inappropriate physical contact and/or physical violence
• Bullying and intimidation of any other person
• Being affected by drugs and/or alcohol
• Consistently disrupting the work of learning in the classroom
• Inappropriate isolation of a group member from group activities
• Putting at risk the good reputation of any other person
• Making racist or sexist comments to any other person
• Demeaning another in any way
• Constantly and inappropriately seeking attention
• Behaving in a disruptive manner such as swearing, yelling, using offensive language
• Inappropriate invasion of another’s personal space
• Stealing
• Disobeying any reasonable direction by a staff member
• Viewing or distributing offensive material via the Internet, e-mail, or any other means
• Use of mobile phones in the classroom and bathroom.
• Smoking or vaping within the college premise

If a student’s behaviour is disruptive or unacceptable, disciplinary action may be taken against the student. A trainer/assessor can ask you to leave the classroom or refuse entry to a classroom if your behaviour is disruptive or dangerous. If your behaviour threatens the safety of others, interferes with the duties of staff or other students’ study, or damages or threatens college property, you may be suspended.

Integrity in Academic Works

TasCollege students are expected to:

• Not engage in plagiarism or other academic misconduct (Ref: Plagiarism Policy)
• Actively participate in the learning process.
• Attend scheduled course training activities and submit assessment tasks on time, unless unforeseen or exceptional circumstances arise.
• Behave ethically, avoiding any action or behaviour that would unfairly disadvantage or advantage either themselves or another student.
• Comply with the assessment conditions, and trainer/assessor instructions, and ensure the proper use of copyright material.
• Do not behave in a way that disrupts or interferes with any training or academic activity at TasCollege.

TasCollege Resources

Students have a general responsibility to safeguard, properly use and care for college resources. Fraud or theft by a student may result in dismissal or legal action.

TasCollege students are expected to:

• Use and care for all college resources, such as buildings, equipment, library, information, and communication technology resources, lawfully and ethically, mindful of the need for resources to be shared by all college members.
• Not engage in behaviour that is detrimental to college property, including TasCollege library sources, and course materials.
• Not misuse library, computing or communications facilities in a manner that is unlawful, or which will be detrimental to the rights and properties of others.

Students must use college resources only for purposes related to their studies. TasCollege facilities and resources are necessarily provided in an accessible manner on trust to staff and students. TasCollege information systems, including software and computer equipment, may be used only by staff or students.

TasCollege responsibilities to ensure that students comply with the Student Code of Conduct:

• Students study in an academic environment that fosters student participation in active and collaborative learning activities that contribute towards the development of knowledge, skills, and graduate attributes.
• Students are considered for selection into courses or programs based on valid, explicit, fair, and reliable criteria.
• Enrol in courses and programs of study that are of a high standard, satisfy relevant professional requirements, are up-to-date and based on training packages and industry expectations.
• Have access to appropriately qualified academic staff and academic and learning support services.
• Have access to materials, equipment, and other resources to enable completion of academic courses.
• Receive timely, complete, clear, and accurate information in relation to the content, conditions, cost, and assessment tasks of courses.
• Receive timely and appropriate feedback on assessment tasks.
• Receive timely and appropriate information about administrative procedures that apply to them.
• Have an opportunity to provide feedback on the training, learning and assessment environment.
• Study and work in a safe, harmonious, tolerant, and productive academic environment.
• Are treated with courtesy, tolerance, and respect as valued members of the TasCollege community.
• Are treated fairly, impartially, and consistently in all aspects of college policy, procedures, and practice.
• Are treated equitably, and free from all forms of unlawful discrimination and harassment, including sexual harassment.

Students have a responsibility to:

• Observe TasCollege and classroom norms and this Student Code of Conduct
• Be courteous to staff and other students
• Behave in a manner that does not interfere with the learning of others
• Responsibly conduct themselves while at TasCollege or any other college activity, excursion, or function
• Abide by the policies and rules of TasCollege
• Abide by the conditions of the Student Agreement/Letter of Offer.

Breach of the Code

A student may be suspended or have their enrolment terminated from a course for behaviour that contravenes this Student Code of Conduct.

Responsibility

Campus Manager is responsible for the implementation of this policy. All staffs of TasCollege provide support to this policy.

Associated Documents

• Plagiarism Policy
• Complaints and Appeals Handling Policy and Procedure
• Complaints and Appeals Form
• Student Handbook

Version Control

Next Review Date: December 2027

Purpose and Legislative Background

This policy has been formulated to comply with Clauses 5.1 to 5.3 of the Standards for RTOs 2015 (SRTO), ensuring that TasCollege provides prospective learners with accurate, timely, and detailed information to make informed decisions about their training.

Clause 5.1
Before enrolment or the commencement of training and assessment, whichever occurs first, TasCollege is committed to advising prospective learners on the most suitable training products to meet their individual needs, taking into account their existing skills and competencies.

Clause 5.2
TasCollege will ensure that all prospective learners are provided, either in printed form or through access to electronic resources, with current and accurate information that includes:

• The course code, title, and currency of the training product as published on the national register.
• Details of the training and assessment services, including:
  • Estimated course duration.
  • Expected delivery locations.
  • Modes of delivery.
  • Contact details for third parties delivering services on behalf of TasCollege.
  • Work placement arrangements
• TasCollege’s obligations to learners, including responsibility for:
  • The quality of training and assessment.
  • Issuance of AQF certification documentation.
• Learner rights, including:
  • The complaints and appeals process under Standard 6.
  • Remedies are available if TasCollege or a third-party provider ceases delivery of a course.
• Learner obligations, including:
  • Repayment obligations under the VET FEE-HELP scheme (if applicable).
  • Entry and completion requirements for the chosen course.
  • Any necessary materials and equipment.
  • Information on government training entitlements and subsidies (if any).

Clause 5.3
TasCollege collects fees from individual learners, directly or through a third party. TasCollege will provide the following information before enrolment or commencement of training:

• Total fees payable, including deposits and refunds.
• Payment terms and conditions.
• Consumer rights, including any statutory cooling-off period.
• Refund policies in cases of:
  • Early termination of the arrangement.
  • Failure by TasCollege to deliver agreed services (Provider Default).

At TasCollege we understand and acknowledge that as a Registered Training Provider, we MUST;

• Provide clear information to prospective students to enable them to decide if TasCollege and chosen courses are suitable for them, based on their existing skills and knowledge and any specific needs.
• As required by Clause 1.7 TasColege will identify any support an individual student needs through pre-enrolment or pre-training checks.
• Before enrolment or commencement of training or assessment activities (including assessments and RPL activities), TasCollege will provide clear information to students.

Scope

This policy applies to all prospective and current students, staff, and third-party contractors (e.g., education agents) involved in delivering services or advising on training with TasCollege.

Policy

TasCollege ensures that all prospective learners:

• Meet the entry requirements specified in the Training and Assessment Strategies for their chosen course
• Are 18 years or older at the time of course commencement.
• Provide evidence of English language proficiency. e.g. IELTS, PTE, or equivalent.

Pre-commencement assessments will be conducted during orientation to evaluate:

• Current competencies, LLND skills, vocational experience, and expectations from the course.
• Any additional support needed.

Notification of Entry Requirements
Prospective learners will be informed of course entry requirements through:

• TasCollege’s website: tascollege.edu.au
• Student Handbook.
• Communication with Education Agents.

Procedure for Assessing Qualifications, Experience, and English Proficiency
TasCollege and/or the agent representative will follow the steps below:
Note: the agent representative, when required to do so, will only be responsible for undertaking Steps 1 -10. Steps 11 – 12 are completed by TasCollege onshore at orientation.

Submission of Admission Applications: All applications submitted using the Student Application Form must be complete and credit transfer includes:

• A copy of the passport bio page.
• Visa details (if applicable).
• Evidence of English proficiency required for the course. e.g. IELTS, PTE.
• Supporting documents (e.g. qualifications, work experience).

Retention of Documents: All documents will be retained in accordance with the TasCollege Documents & Records Management Policy.

Enrolment Procedures

Step 1: Prospective students review course requirements via TasCollege’s website.

Step 2: Prospective students select a course based on its details (e.g., structure, location, entry requirements and fees).

Step 3: Students collect required documents, including certified copies where applicable.

Step 4: Students apply directly through TasCollege’s website or through an authorised education agent using the International Student Application Form.

Step 5: TasCollege reviews the International Student Application Form against student’s skills, knowledge, experience and information provided, and upon review by TasCollege against entry requirements, student receives a Letter of Offer if approved.

Step 6: Students accept the Letter of Offer and Acceptance Agreement and return a signed copy to TasCollege. Fees will only be accepted upon receipt of the signed agreement and requested documents as a condition of enrolment.

Step 7: TasCollege issues an electronic Confirmation of Enrolment (CoE) upon receipt of the signed agreement, tuition fee deposit, and confirmation for OSHC (Overseas Student Health Cover).

Step 8: Students applying from outside Australia complete their visa applications using the CoE and other required documentation.

Step 9: Students prepare for arrival by reviewing the Student Handbook and making copies of key documents.

Step 10: Students arrange travel, and temporary accommodation, and notify TasCollege of their arrival details.

Step 11: Students attend a compulsory Orientation Session, where they:

• Verify their contact and accommodation details
• Undergo pre-training review through LLND assessment.
• Create or provide USI
• Discuss individual needs
• Meet college staff

Step 12: Students commence their course as scheduled. TasCollege will:

• Provide continuous support throughout the learning journey.
• Monitor student progress and address any issues promptly.

Unable to Commence the Course

1. Visa Not Granted (Offshore Applicants)

In the event that an offshore applicant’s visa is not granted by the course commencement date, the following steps shall be undertaken:

1.1 Notification to Student
TasCollege will notify the student, and the student’s representative (if applicable), via email regarding the following options:

• Revising the Offer Letter and reissuing the Confirmation of Enrolment (CoE) to the next available intake; or
• Confirming withdrawal or cancellation of enrolment from the course.

1.2 No Response from the Student
If the student or agent does not respond to the notification within the prescribed timeframe in the email, TasCollege will proceed to revise the CoE update the commencement date to the next available intake and notify the student.

1.3 Processing Withdrawal or Cancellation
If the student wishes to withdraw, the withdrawal will be processed in accordance with TasCollege’s Deferral, Suspension, and Cancellation Policy & Procedure, and any applicable refund shall be processed in accordance with TasCollege’s Refund Policy and Procedure and Fee Policy.

1.4 Revising CoE
If the student chooses to defer or does not respond to the notification:

• TasCollege will reissue a revised CoE and update the course commencement date to reflect the next available intake. The conditions of the previously issued Offer Letter will apply except for the course fee and start date of the course.

2. Course Non-Delivery

If TasCollege is unable to deliver the course as offered, the following provisions shall apply:

• A full refund shall be processed in accordance with the terms outlined in the Letter of Offerand the TasCollege Refund Policy.

3. Non-Commencement of Studies

If a student does not start their course on the agreed date without approval, TasCollege will update their status in PRISMS. TasCollege will lodge a Student Course Variation (SCV) to indicate the student did not commence their course within 31 days of the commencement date. This action cancels the student’s Confirmation of Enrolment (CoE).

Responsibility

Marketing Manager is responsible for the implementation of this policy.

Support is provided by the Campus Manager, PRISMS Officer, Student Support Officer, and Education Agents.

Associated Documents

• Student Handbook
• Core Skills and LLND Support Policy
• Student Orientation Policy
• Advertising and Marketing Policy
• PRISMS Operating and Monitoring Policy and Procedure
• International Student Application Form

Version Control

Next Review Date: December 2027

Purpose

This policy ensures compliance with the Education Services for Overseas Students (ESOS) Act 2000 and Standard 7 of the National Code of Practice for Providers of Education and Training to Overseas Students 2018. These regulations restrict registered providers from enrolling international students transferring from another provider unless specific conditions are met.

The purpose of this policy is to outline the processes TasCollege follows in managing transfer requests from international students seeking to move between CRICOS-registered providers.

Scope

This policy applies to all TasCollege staff and international students.

Policy Statement

All decisions regarding student transfer requests will be fair, transparent, and in accordance with this policy and procedure. TasCollege will consider the student’s circumstances and other relevant factors in its decision-making.

1. Transferring from Another Registered Provider

TasCollege will not knowingly enrol a student transferring from another registered provider before completing six months of their principal course unless one or more of the following conditions are met:

• The student’s current provider or course has ceased to be registered.
• The student’s current provider has a sanction imposed by the ESOS agency, preventing the continuation of the principal course.
• The current provider agrees to release the student and records the release in PRISMS.
• A government sponsor supporting the student provides written consent, stating the transfer is in the student’s best interest.

2. Transferring to Another Registered Provider

Students enrolled at TasCollege may request to transfer to another provider before completing six months of their principal course. A transfer request will be assessed and granted if any of the following conditions apply:

• The student cannot achieve satisfactory course progress despite engaging with TasCollege’s intervention strategy as per Standard 8.
• Compassionate or compelling circumstances exist.
• TasCollege is unable to deliver the course as outlined in the agreement.
• The student’s reasonable expectations of the course are not being met.
• The student was misled by TasCollege or its agent regarding the course, making it unsuitable for their study objectives.
• An appeal (internal or external) results in a recommendation to release the student.

Conditions Where Transfers May Not Be Granted:

• The transfer jeopardises progression through a package of courses.
• The student has only recently started their course, and support services have not yet been fully provided. The student will be asked to engage in these services for four additional weeks before reapplying.
• The student is attempting to avoid being reported for failing to meet attendance or academic progress requirements.
• No valid compassionate or compelling circumstances exist.
• There is an outstanding fee against the student.

For a transfer request to be considered, students must submit a valid offer of enrolment from another registered provider and a statement of reason.

Processing Requests:

• Transfer requests will be processed within 10 working days of TasCollege receiving the Release Request Form.

• If the request is approved, students will receive a written email confirming the approval of the release request along with a Letter of Release Request Approval. The release will be recorded in PRISMS.
• If the request is refused, students will receive written reasons for the decision and information on accessing the complaints and appeals process along with the Complaints & Appeals Form.
• Transfers incur no administrative cost. Refunds, if applicable, will be processed as per TasCollege’s Refunds Policy and Procedure.

3. Transferring to Another Course Within TasCollege

Students may request a transfer to another course offered by TasCollege if:

• The new course better aligns with their study capabilities or long-term goals (e.g., career or personal aspirations).
• The student provides evidence that their reasonable expectations of the current course are not being met.

Conditions Where Transfers May Not Be Granted:

• The transfer jeopardises progression through a package of courses.
• The student has only recently commenced the course, and support services have not been fully utilised.
• The transfer is an attempt to avoid being reported for unsatisfactory attendance or academic progress.

Students must complete the Change of Course Request Form to initiate the process. Transfer requests will be processed within 10 working days.

• If approved, student will receive a Student Letter of Offerwith details and fees for the new course. A new CoE/s will be created upon receiving a signed copy of the Letter of Offer.
• If rejected, students will receive and email stating the reasons for refusal with information on accessing the complaints and appeals process along with Complaints & Appeals Form.

Costs and any applicable refunds will be processed in accordance with TasCollege’s Fees Policy and Refunds Policy and Procedure.

Additional Considerations for Transfers:

1. Visa Advice

Students considering or approved for a transfer must contact the Department of Home Affairs (DHA) to verify if their visa requirements are affected. Students can contact DHA at www.homeaffairs.gov.au.

2. Complaints and Appeals

If a transfer request is refused or not processed within the specified timeframe, students can appeal through TasCollege’s Complaints and Appeals Handling Policy and Procedure. Appeals must be lodged within 20 working days of the refusal decision.

If the appeal supports the student’s transfer request, a Letter of Release Request Approval will be granted. Refusal status will not be finalised in PRISMS until the complaints and appeals process is completed or the student withdraws their application.

3. Record-Keeping

All records related to transfer requests, including assessments and decisions, will be retained for two years after the student ceases enrolment. Release requests register will be maintained in the Student Requests – Student Service Register.

4. Publication

This policy is included in the International Student Handbook and is accessible on TasCollege’s website.

Responsibility

• Campus Manager: Responsible for implementing this policy.
• Student Service Officer: Responsible for providing support.
• Marketing Manager: Responsible for providing support.
• PRISMS Officer: Responsible for recording Transfer request’s decisions on PRISMS.

Associated Documents

1. Change of Course Request Form
2. Fees Policy
3. Refund Policy and Procedure
4. Complaints and Appeals Handling Policy and Procedure
5. Complaints & Appeals Form
6. International Student Handbook
7. Release Request Form
8. Letter of Release Request Approval
9. Student Requests – Student Service Register

Version Control

Next Review Date: December 2027

Purpose and Legislative Background

This policy ensures that TasCollege complies with the Student Identifiers Act 2014, meeting its obligations under Standard 3.6 of the Standards for RTOs. It outlines the procedures for the collection, verification, storage, and use of Unique Student Identifiers (USI) securely and efficiently.

TasCollege is committed to:

• Supporting students, staff, and partners in managing USIs accurately and promptly.
• Ensuring no AQF certification documentation is issued without a verified USI unless an exemption applies under the Student Identifiers Act 2014.

Scope

This policy applies to:

1. All students undertaking nationally accredited qualifications within TasCollege’s Scope of Registration.
2. All TasCollege staff and third-party providers involved in student support and enrolment processes.

Policy

A Unique Student Identifier (USI) is a reference number comprising numbers and letters. It provides individuals with a lifetime record of all nationally recognised training undertaken in Australia.

Student Requirements

Students enrolling in nationally recognised training must:

• Provide their USI to TasCollege, or
• Grant written permission to TasCollege to create or access their USI on their behalf.

Creating or Accessing a USI

1. Students are encouraged to create their USI via www.usi.gov.au.
2. If TasCollege is authorised to create a USI:
   • The student must provide valid identification (e.g., passport).
   • A signed consent form or international student application form must be submitted.

Issuing Qualifications

TasCollege will not issue AQF qualifications or Statements of Attainment unless:

• A verified USI is provided.
• An exemption applies, in which case the student will be informed:
  • That their training results will not be available in authenticated VET transcripts.
  • That the outcomes cannot be accessed through the Commonwealth system.

Privacy and Security

1. Personal information related to USI creation and verification is handled per TasCollege’s Privacy Policy.
2. USI data is stored securely in aXcelerate, with access limited to authorised personnel.
3. Records are securely destroyed once no longer required for compliance.

Verification Process

TasCollege will verify students’ USIs through aXcelerate to ensure accuracy and compliance.

Student Orientation and Resources

During orientation, students will receive a USI – Student Quick Guide Fact Sheet to assist them in creating or providing their USI. Students must provide TasCollege with their USI on orientation.

Policy Review and Updates

This policy will be reviewed and updated:

• During scheduled reviews.
• When changes occur in the Student Identifiers Act 2014.
• As directed by the regulator.

Website and Reporting Compliance

TasCollege will:

• Provide up-to-date USI information on its website.
• Report USI-related data as required under VET data collection standards.

Procedure

International students in Australia

• International students, with an Australian Visa, studying in Australia will require a USI.
• TasCollege will ensure students are advised of this requirement and will assist students with this process.
• Passports are the recommended form of ID required to create a USI for international students as their visa is linked to the document.

TasCollege will follow the following procedure:

1. Prospective TasCollege students are provided with information and requirements relating to a USI. Students are obligated to read and agree to.
   1. The USI Privacy and Terms.
   2. Provide TasCollege with their USI; or
   3. Request TasCollege to check for an existing USI or to create a USI on their behalf.
2. In the event of USI being provided, TasCollege will.
   1. Enter the USI on their aXcelerate and verify.
   2. If verification fails, the student is contacted to confirm details.
   3. When the correct USI is received, TasCollege’s aXcelerate is updated and verified.
3. Personal information gathered as part of the USI identification process is recorded following the Documents & Records Management Policy.
4. Qualification/SOA is issued to the student.
5. Data is reported.

USI created by TasCollege 

1. The USI request consent is provided on the International Student Application Form.
2. Required evidence supporting student identification is provided to TasCollege staff along with supporting documents for the application.
3. The permission form is retained on the student file.
4. TasCollege to follow the steps as indicated below:
   • Confirmation of ID (driver’s license, Medicare card, passport, Immi card)
   • Have contact details ready (e.g., email address, mobile number, or address)
   • Check if a USI already exists for the student – https://www.usi.gov.au/training- organisations/using-usi-registry-system/existing-usi-search-locate-usi
   • Visit the USI website at usi.gov.au
   • Select ‘Student Entry’, select the ‘Create a USI’ link and follow the steps.
   • Agree to the Terms and Conditions.
   • Follow the instructions to create a USI – it should only take a few minutes. Upon completion, the USI will be displayed on the screen. It will also be sent to the student’s preferred method of contact.
   • The student should then write down the USI and keep it somewhere handy and safe.

Responsibility

Campus manager is responsible for the implementation of this policy.

Student Support Officer provides support for the implementation of this policy.

Associated documents

• International Student Application Form
• Documents & Records Management Policy
• USI – Student Quick Guide Fact Sheet
• USI Consent Form

Version Control

Next Review Date: December 2027